CUSTOMER COMMENTS

From David Kobus on 28-Nov-2009
Panorama Flight Services is more than just another pretty face in the FBO business. It is a family run business that operates with a team of people who really care about providing the best service in the industry. The maintenance department at Panorama is top notch. They have a large staff of certified A&P's that are available 24 hours a day! They are certified to work on everything from Cessna 152's to Citations, Lears, Hawkers, and Challengers, just to name a few. The guys here can do regular scheduled maintenance and inspections, and are there when you need them to come to the rescue. These guys care and get the job done right and on time at a fair price!

From Gerry Pawlowicz on 23-Nov-2009
Received prompt and courteous service on our first trip into HPN in mid-September, particularly from Michael Hilton, who assisted us with unloading our aircraft and directions to our destination. The rental car was ready and waiting, fuel prices and ramp fees were reasonable, and departure 3 days later was smooth. We'll return to Panorama next time at HPN.
 
From Ken Keverline on 02-Nov-2009
Great service and professionalism. We only travel to NY area 5-6 times a year, but every time we visit Panorama they treat us as if we were home-based customers. That is the reason we have been using them for the last 5 years and will continue to do so. Their line service and front desk receptionists do everything possible to help our crew and passengers. Keep up the good work! Thanks again, Ken Keverline Chief Pilot Univ of South Carolina King Air 350

From Jim Welty on 25-Sep-2009
We visit HPN frequently LJ 31 and always get great attention. You never have to chase anyone down for any service you may need. Very professional staff. Gene and Ken are hands on management that are truly concerned about who parks on their ramp. Snacks are the best too.. which doesn't hurt.

From Alvin Mizner on 24-Sep-2009
Every time I visit HPN the people at Panorama make it a great experience. From top management to line service everyone seems to always have a positive attitude and a smile. I would recommend this FBO to any operator that desires top notch service.

From Andrew Thompson on 24-Sep-2009
We spend alot of time in Westchester in our CJ3 and this is best FBO by far. Customer and line service is top notch. Fuel prices are very competitive, especially when using CAA.

From Bill Wyman on 20-Sep-2009
Making some 100 FBO stops a year in my twin turboprop, this is the best service I have received is many years. The service is volunteered in a friendly way, they do it quickly with full team, and the costs for fuel and parking are reasonable for a large metro airport.Well Done!

From Michel Lahaie on 13-Sep-2009
My new aircraft broke down and required a new prop seal for the PT6 engine; all the staff (and in particular the maintenance people) went out of their way to help us resolve the problem and get us on our way in the fastest time possible under the circumstance. I have no reservation in recommending Panorama and look forward to our next visit, hopefully without the need for the maintenance group.

From Michael Rosenberg on 24-Jul-2009
Exemplary service, the level to which all FBOs should aspire. Quick, friendly, and responsive service, as you'd expect. But when a billing error occurred, they were quick to set it right, and a note from the owner stressing his commitment to customer service says it all. These guys set the standard and could not be more highly recommended.

From F Parson on 29-Jun-2009
Visited Panorama FS at HPN last week - a very good experience, service prompt, people friendly, and said what they would do and did it with a smile. I will use this FBO again for sure.

From Eric Huebscher on 02-Feb-2009
The most extraordinary group of professionals with an unswerving commitment to excellence in everything they do. Highly recommended for FBO stopovers or flight training. Unparalleled service  

From Michael Rabasa on 14-Dec-2008
Very professionally run FBO. Everyone went out of their way to make sure our needs were met. It's kind of rare to get this type of service these days however these people still believe in good customer service. Great job!

From Patrick Horvath on 14-Dec-2008
Great job as always. Super customer service from Chi and Michael! Keep up the great work! :)

From Robert Vila on 26-Nov-2008
I'm at Panorama often for family and business. The service is always prompt, courteous and professional. On my most recent trip, Nov 22, I arrived 15 minutes before they were scheduled to close (11:00 PM) to pick up a family member. A weak battery prevented the plane from starting. Although all their equipment had been stored for the evening they quickly got out the tug with APU and got me started. A+++++ Service! Thanks Panorama!

From Steven Atlass on 23-Oct-2008
Still the best FBO!

From Rich Melvin on 23-Jul-2008
We got weathered in here overnight, along with about 20 other aircraft, due to a long line of thunderstorms that stretched from upstate New York to South Carolina. Rosa and Dawn went the extra mile to find us rooms at 10pm and quickly arranged for transportation for us to the hotel. Lineman Duvern Miller drove us to the hotel and even let me borrow his cell phone battery charger for the night. We've been here several times in the last year and it's always the same - FIRST CLASS SERVICE.

From Andrew Thompson on 01-Jul-2008
Best FBO in HPN. Everyone is friendly from the CSR's to the lineguys. Good fuel prices, especially using CAA. AM Line Supervisor Joe Centeno is the best out there.

From Terry Rinehart on 07-Jun-2008
Michael Hilton, the supervisor at Panorama made our stay easy and successful. He was professional and he and his staff supplies all of your needs. We were handled on time and we will definitely return to Panorama in the future.

From Bruce Billedeaux on 24-Jan-2008
As said by many fellow flyers, this is an excellent FBO. Arrived at 10:30pm and received great service. They provided a van ride into White Plains for a stay at the Crowne Plaza, and a pick up a few days later from the White Plains metro north train station. If you are going into NYC, start your adventure at Panorama.

From Susannah Cook on 18-Dec-2007
Ditto to all of the positive comments! Stopped in twice for two quick turns to drop off and later pick up a passenger. Fees waived both times with a fuel purchase only once, and our passenger was treated great with all rental car arrangements just as reserved. The refrigerator stocked with cheesecake looked delicious, as did the gourmet coffee. Nice kitchen, passenger lounge, and pilot lounge. Very friendly staff both on the line and in the office. Thanks, Panorama!

From Thomas Lissner on 26-Nov-2007
Flawless, as ALWAYS! Thanks for the great service again!

From Thomas Gatway on 20-Nov-2007
What an amazing FBO! The facility is clean and neat and well stocked with cheesecake, coffee, candy and magazines, as well as several TVs. The most impressive parts, though, were the customer service people. Taquishe and Lewis were smart, helpful and genuinely interested in getting me a car and hotel (I neglected to call ahead). In what seemed to be 2 minutes, an enterprise car appeared and so did a room at the La Quinta (Next time I will call ahead!). Great FBO and great customer service. I will use this FBO again!

From John Crable on 31-Oct-2007
Arrived in KHPN one day early due to a business schedule change. Hotel rooms were virtually non-existent, and no provisions had been made for a rental car. Takesha and Rose took to the challenge immediately, producing rooms and a car, at a reduced rate, before I could hardly outline the problem. An aviation organization is only as good as it's people! I have been in aviation professionally for nearly 47 years, and service such as I experienced at Panorama is a blast from the past. Thanks for an uncommonly pleasant visit! Panorama gets high marks as the FBO of choice in the NYC area.

From Ray Mozingo on 03-Oct-2007
Arrived on the 15th Sept and was treated great. First time there. Everyone was real helpful with all our needs. Will return. A+++++++

From Harvey A. Kriegsman on 02-Aug-2007
I haven't been to HPN in about 1 1/2 years, but I agree with everything said about Panorama. One thing, however, why didn't I know about the cheesecake? I'll be back there in October. Hope they have some left.

From Air Wolff on 16-May-2007
Thank you to the staff at Panorama for such excellent service. Everyone from Danny, Steve and Joe in line service to Carmen, Carolyn and Takesha in Customer Service do a great job. After a long W/E flight, there was miscommunication where one pilot ended up without a hotel room. Of course, the hotel was sold out and it was late. My pilots separated and one ended up having to drive 15mi to find a room. I called the FBO the next morning to let them know what happened. As they had the correct information I gave them, they called the hotel. Turns out it was a hotel error. Even though it wasn't their fault, they went out of their way to try to make some amends by taking care of our catering bill for us the next day. Even though that gesture didn't fix the mishap the night before, it is that kind of dedication to providing excellent service that will bring us back again and again. Thank you!!
 

From Robert Brooks on 07-May-2007
Made my first trip into Westchester a couple weekends ago. The trip was good; the service at Panorama was great. Made a quick turn with a fuel top off and getting my passengers in a cab to see a family member who was not well. When I go back to Westchester I will use Panorama again.

From Robert Hulse on 07-Feb-2007
Flew into Panorama for the first time Wednesday night. This is one of the best FBO's I've been to. Line Service was very accommodating and the best CSR’s Rose and Takesha, who were very friendly and extremely helpful, greeted us. They managed to get me a car in less then twenty minutes and arranged hotel rooms on the spot. Not to mention the cheesecake is delicious. We're looking forward to our return.

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