CUSTOMER COMMENTS
Recent unsolicited comments posted at AirNav.com and
Fltplan.com
From Robert Brooks on 07-May-2007
Made my first trip into Westchester a couple weekends ago.
The trip was good; the service at Panorama was great. Made a quick turn
with a fuel top off and getting my passengers in a cab to see a family
member who was not well. When I go back to Westchester I will use Panorama
again.
From Robert Hulse on 07-Feb-2007
Flew into Panorama for the first time Wednesday night. This
is one of the best FBO's I've been to. Line Service was very accommodating
and the best CSR’s Rose and Takesha, who were very friendly and
extremely helpful, greeted us. They managed to get me a car in less
then twenty minutes and arranged hotel rooms on the spot. Not to mention
the cheesecake is delicious. We're looking forward to our return.
From Catherine Vajtay on 21-Jan-2007
I'm guilty of procrastination as I actually flew in to HPN
in mid-August 2006. I had emailed Panorama about a week beforehand for
information and was impressed with their responsiveness...And mention
of their not to miss cheesecake that one must leave room for regardless
of where one dines! Their staff made my arrival and departure easy,
red carpet and all. They took great care of my (rented) airplane and
my guest who was waiting for me. I can't wait to go back for more of
the impeccable service!
From Justin Shetter on 24-Nov-2006
Flew in for what was supposed to be a one-day trip into NYC,
but Mother Nature had other plans. Panorama was without a doubt one
of the top FBO's I have visited. Fuel turn around was quick, and the
line guys were awesome. Don't forget to ask about the free cheesecake
in the kitchen area! If I go back to the Big Apple, definitely going
back to Panorama.
From David Boyd on 22-Nov-2006
What a great place!! This is one FBO that knows what customer
service is. Thanks guys.
From Steven Atlass on 17-Nov-2006
The Best FBO! Why go anywhere else. Fair prices, nice people
and great facility
From Dave Cooper on 11-Oct-2006
I flew my turbine bonanza in to drop off a passenger, and I
was shocked to find the Jet A price was $.40 less per gallon than my
AVP FBO. Naturally I topped off. The turnaround was quick and painless;
the staff was extremely friendly and signed me up for the discount.
The listed price on Air-Nav is lower in reality if you qualify for the
discount. I was really impressed. The facility is easily accessible
with excellent flight planning capability. I used to fly into TEB to
go to NYC, but HPN is an excellent facility with topnotch controllers,
and this excellent FBO. I can't recommend it highly enough.
From Thomas Lissner on 27-Aug-2006
Another repeat 5-star treatment during yet another visit to
Panorama last weekend. These guys are among the best in the FBO industry.
Love to come here - see you soon again. THANK YOU!
From G. Sturmyn on 26-Aug-2006
Great FBO. After parking, two gentlemen approached the plane.
Steve Marcri, Ops. Manager, welcomed me to White Plains then gave me
a tour of the FBO and facilities. When I left, the line staff filled
my cooler and helped me load the plane!
From Dan Cregan on 18-Aug-2006
I flew to HPN for a trip to NYC. The staff at Panorama was
great, really pleasant, courteous and helpful. They gave us transportation
to and from the train station. It is a real nice facility and a great
way to get into Manhattan. It's no wonder they are #1. And check out
the free cheesecake!!
From Adam Norwitch on 05-Aug-2006
Flew my Archer II in on a leg of my summer vacation. We were
treated great! Friendly FBO. This is the place to go if you are heading
to the Big Apple. The line guys were ready and helpful with the bags.
The manager helped us figure out how to get to our hotel.... in NYC!
I cannot wait to return!
From Sal Lagonia on 05-Jul-2006
There is no doubt why Panorama is always rated as the best
at HPN and one of the tops in the region. I flew into my home base at
HPN Monday and was very tired from the trip. Not only was I met with
a lineman immediately, but they brought a cart out to give me a lift
to the building and took care of my fuel order and arranged for air
in a low tire without me asking - all promptly. These folks know what
customer service is. I highly recommend this FBO. Keep up the great
work.
A/C Type: FALCON 900 - 7/18/06
Panorama. Simply the Best in the NY Area.
From Paul Talmey on 09-Jun-2006
Finding the right airport and FBO in the NYC area is not an easy task.
Having flown into the area close to a dozen times in my C310 with less
than positive experiences, I will say that Panorama at HPN is the best
I've found so far. First and foremost they are pleasant to deal with.
They did arrange for a town car to take me into the City and it was
ready and waiting when I arrived. Unfortunately, on departure they had
failed to fuel two of my tanks, which caused some delay. They also lock
the tie down, and had the fellow who drove me out to my plane not had
to radio in for more fuel, I would have had a long walk in heavy rain
back to the office to have someone unlock my plane. The fuel price was
very competitive. We all make mistakes, and the overall friendliness
and prompt attention of the line crew went a long way to overcoming
the problems I encountered--so much so that the next time I fly into
the NYC area, I'll go to HPN and Panorama.
From Jim Lockyer on 06-Jun-2006
About 6 weeks prior to landing for the first time at KHPN, I emailed
Panorama Flight Services for information on costs, services, fuel etc.
I received a prompt, extensive, and personal response answering all
my questions from Jim Booth, Director of line services, at Panorama.
When I arrived at the apron in my 172, a team of line personnel met
me and the red carpet was at the door before I could get out of the
airplane. The aircraft was very quickly fueled, tied down, and secured.
A taxi was called. Everyone was very helpful. The departure was equally
well handled. It was a positive and comfortable experience throughout.
I recommend Panorama FBO and will certainly return on any upcoming trips
to the NY City area.
From Sam Garcia on 31-Mar-2006
Flew into Panorama on the night of Tuesday, March 28th. Despite
appearing busy, the line-staff was very attentive and well-run. The
facility was very clean and provided a professional atmosphere. Free
cheesecake was a plus. Will definitely be back.
From Joseph Dreitler on 26-Feb-2006
Spent the last 4 days with my Bonanza parked at this FBO. They
put it in a hangar, only charged me for 3 nights instead of 4, gave
me a discount on my fuel purchase, picked my wife and I up at the train
station, and had a great attitude. I will definitely come back.
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